7 Indications That You're A Call Center Agent

I have been working as a call center agent for three years now. Indeed, this job is one hell of a roller coaster ride. Literally, this line of job is quite arduous. With the various pros and cons it embraces, being a call center agent is still a professional job. Not only that I earn enough money to sustain my personal needs, I get to meet and/or talk to people–over the phone, that is. However, as the years went by, I gradually chanced upon mere indications that convey my distinction as a call center agent. It's not a negativity, though. Out of this bundle of years, there are seven things I noticed that puts a note on your forehead saying "I work at a call center.” Funny it may seem, but it’s quite true and interesting.





As I go over these self-proclaimed indications, they give me the feeling of absurdity. I mean, it becomes universal in a way that you’ll perceive (these indications) on other individuals that works in this type of niche. It’s not applicable to all, though. Nonetheless, let me present to you my inexorable effort on concurring these indications.

1. The Shiver

In a call center, you'll see people wearing warmer-clothes. It could be a sweater and/or jacket.; anything as long as it can give the warmth you need while in this Alaska-like ambiance. As you all know, our work place is air-conditioned; the thing is, the AC is not even for us, but it's for the computers. Apparently, the company would rather have their agents freezing than the equipment over heating, but we're "cool" with that, as in shivering–literally.


2. The Jacket-ed Life

To compliment the first indication, the Jacket itself will be the right tool. Trust me, the last thing you would not do while working as a call center agent is the usage of this warmth-giver cloth. I bet the Jacket you're using is only being washed once a month. Am I right or am I spot on? HAHAHA!


3. The Lunch-Or-Midnight Meal Conspiracy

The third indication that you're a call center agent is your lunch time will never be at noon during working days. Or, at least, you wanna conceive in your mind that you're perhaps having your lunch. Why? Because your trying to be consistent with the timeline of the other side of the world. Your break fast is in the evening, your lunch is during the middle of the night and your dinner is in the morning. Quite figurative, eh? I don't think so.


4. The Body-Clock Stigmata

I know the term "Stigmata" compels to be a religious citation. But hey, from the eyes of a call center agent, this is how exactly you'll see it. When your're an agent, you're most likely a bat–asleep during morning and wide awake at night. But, for some reason you're sleepy even at night sometimes. "He told me that he'll meet his girlfriend later." Oh, now I get it.


5. The Interracial

I'm not talking about the relationship thingy, okay? Let me just give the opportunity to exercise the word. Fifth is the development of mixing English and your dialect while speaking. You'll be like one of the culprits of this blog who said "We are a guest service management software... pala (a dialect that rooted in the southern part of the Philippines)."  BLAGAG! Well, I really can't say that I'm not guilty of doing this, but I won't share that embarrassing moment with you strangers. Sorry.


6. The Weight System

Personally, I am a living proof of this indication. Sixth indication is that there's a change in your body weight. Yeah! Especially if you belong to a team of people who loves to eat, you would definitely be part of the system. Every pay day they'll be like "Let's go eat pizza!" or "let's go to a buffet!" Eventually, they will drag you along. Trust me, no matter how you decline, you'll still favor their clamors.


7. The Factual Yet Reluctant Acceptance

The final display of being a call center agent is that you will accept all the above mentioned indicators. Because if you won't, your not ready to be one. You'll be like, "I'm cool with it," but in your mind "what kind of hell-hole did I put myself into." Nonetheless, you'll still roll with it. This indication is the part where you can mirror yourself with your colleagues. At the same time, will depict your existence as a call center agent.

Literally, I can't say that these indications are true and recognizable. You have your own perspective and view from the former. However, these call center agent indications are based on what my eyes have perceived and what my experience has spoken. Furthermore, being a call center agent is ambiguous in agents per se. Thus, each of them has their own indications despite of the aforementioned points. It just goes to show how detailed this type of workload is. Nevertheless, if you have your own indications, you might as well share it to us by commenting below. I'll be more than happy to eradicate, I mean, commend your opinions.